Goods will be accepted for return if they either fail to meet the consumer guarantee under Australian Consumer Law or are subject to any express warranty under Bing Lee or the manufacturer. Non-refundable goods including electronic software downloads, subscriptions to software update programmes or gift cards that have been used or expired.
Bing Lee offers a number of delivery options, including Drop Off Service and Full-Service Delivery for larger appliances and purchases. Both are carried out from Monday to Saturday excluding public holidays , with the delivery driver letting you know via text message when to expect the delivery.
The Drop Off Service includes delivery to your door, while the Full Service will help you unpack the appliance. Bing Lee also offers Flat Rate Shipping for the majority of orders, although will be subject to what product is being shipped and the shipping location. Bing Lee does not ship outside of Australia, with remote locations incurring a higher shipping fee. For those who qualify, Bing Lee will deliver your new dishwasher, unload it and install it in your home, while also removing your old model.
On return to the warehouse, the driver must unload all items on their truck the application knows what is on-board due to non-deliveries and pickups entered into the system.
When scanning items to unload the application communicates directly with the back end system which also knows exactly what is on board the truck due to the dynamic updating throughout the day and the driver is told which bay to unload the item into — based on the runs created in the system for the next day.
The greater visibility of drivers from the DC also means that Bing Lee staff can provide far greater customer service. Real time information on problems encountered by drivers is available, as well as estimated times of arrival through the dynamically updated vehicle movements. Staff members have found that they are more readily equipped to answer questions around failed or unsuccessful deliveries as the data logging is more comprehensive and up to date.
The system has provided large benefits by reducing the number of stock losses we incur, as well as reducing labour costs associated with looking for proof of deliveries on manual run sheets. Download PDF ». Remember Me. First Name. Last Name. Username or Email. Already a member? Log in. Bing Lee Profile. Catch member since September Bronze Seller. Seller Reviews. View Products.
Show more All Goods which a customer wants assessed for return must be: 1. Subject to any obligation of Bing Lee at law to the contrary, when Bing Lee accepts Goods for return: 1. View All Seller's Products. Forgot password?
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